I.T. Support services
Most of our IT support services are tailored to individual requirements, there’s no one stop off the shelf approach.
We try to fit our IT support service to your requirements and will offer a free assessment and report based on your current situation. We can then work with you to build an IT support package which perfectly suits your needs.
The following examples give an outline of the IT support services we are able to offer. But please contact us if you have something specific in mind. With our knowledge and experience built up in many different environments we will be happy to develop an individual IT support service to assist you.
IT support – From Desktop PC support and Laptop PC support to complete IT infrastructure and server environments. This can be a one off ad-hoc visit to fix a particular problem or a scheduled IT support service contract. We can offer remote IT support or on site visits, depending on the needs. This IT service is subject to regular performance reporting and meetings during which we can discuss changes to your package as often as you wish.
IT Helpdesk – We can provide an IT call logging and ticket management portal customised to your company branding if required. Calls can be logged by email or web browser and response times and SLA will be defined as part of the IT support package.
Emergency IT repairs – PC repairs, Data recovery, Hardware or software re-builds and virus cleaning. We also have a selection of tools and facilities available to us to enable the recovery of data and information from failed hardware.
IT Equipment supply – From a single computer to multiple PC and server hardware, we can source, build and install PC hardware and software to your individual requirements. In conjunction with our Business Support Services we can offer complete purchasing processes, including operating tendering and contracts selection processes on your behalf.
Alternatively please contact us if you have something specific in mind. Our knowledge and experience, gained in many different environments, will enable us to develop an IT support offering that’s tailor-made for you.